Last Updated: January 12, 2025

Our Commitment

At My Shetra, we believe that trust is the foundation of strong communities. We are committed to maintaining transparency in how we operate, handle data, and foster community engagement.

1. Data Collection & Usage

What We Collect

• Location data to show relevant community updates
• Profile information you choose to share
• Posts, comments, and interactions
• Device information for app functionality
• Community engagement metrics

How We Use Your Data

• To display relevant local updates
• To connect you with your community members
• To improve app functionality and user experience
• To ensure safety and security of our platform
• To maintain the quality of community discussions

2. Community Safety

Verification Processes

• User verification through phone number/email
• Location verification for post authenticity
• Authority figure verification process
• Community leader validation system

Content Monitoring

• Community-based moderation
• Automated content filtering
• Real-time issue reporting system
• Quick response to community concerns

3. Information Accuracy

Post Verification

• Clear marking of verified information
• Community fact-checking system
• Official source linking requirements
• Update history tracking

Quality Control

• Community feedback mechanisms
• Rating system for reliable contributors
• Regular content audits
• False information correction protocol

4. User Empowerment

Control Over Your Data

• Customize privacy settings
• Manage location sharing preferences
• Control post visibility
• Data export options
• Account deletion rights

Community Engagement

• Transparent issue resolution tracking
• Open feedback channels
• Community suggestion implementation
• Regular platform updates

5. Security Measures

Platform Security

• End-to-end encryption for sensitive data
• Regular security audits
• Secure data storage practices
• Third-party security certifications

Account Protection

• Two-factor authentication
• Suspicious activity monitoring
• Regular security updates
• Account recovery options

6. Transparency Reporting

Regular Updates On

• Community growth metrics
• Issue resolution rates
• Platform performance
• Security incidents
• Policy updates

Community Impact

• Success stories
• Problem resolution statistics
• Community improvement metrics
• Engagement analytics

7. Communication Channels

Direct Support

• 24/7 customer support
• Community moderator access
• Emergency response system
• Feedback mechanisms

Regular Updates

• Monthly community newsletters
• Platform update announcements
• Policy change notifications
• Community success highlights

8. Accountability

Our Promise

• Regular policy reviews
• Community input incorporation
• Transparent decision-making
• Quick issue resolution
• Continuous improvement

Quality Assurance

• Regular app audits
• Performance monitoring
• User satisfaction surveys
• Security assessments